Effective Date: 2025-05-01

Welcome to The Craft Studio ("we", "us", "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, [www.thecraftstudio.ca] (the “Site”), and make purchases from our online store.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

• Full Name
• Email Address
• Phone Number
• Shipping/Billing Address
• Payment Information (via third-party processors like Stripe, PayPal, etc.)
• Purchase History

Non-Personal Information:

• IP Address
• Browser type and version
• Time zone and location data
• Pages visited and time spent on the Site
• Device type and operating system

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Communicate order confirmations, updates, or customer service responses
• Improve our website, services, and user experience
• Personalize marketing and promotional content (if you’ve opted in)
• Detect and prevent fraudulent transactions
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Trusted third-party service providers (e.g., payment gateways, shipping carriers, email service providers)
• Legal authorities if required by law or to protect our rights and property
• Analytics and advertising partners (e.g., Google Analytics, Meta) — for Site optimization and remarketing, using anonymized data when possible

4. Your Rights and Choices

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw your consent for marketing communications
• Request a copy of your information in a portable format

You can make these requests by contacting us at privacy@thecraftstudio.ca.

5. Data Storage and Security

We store your data on secure servers and use SSL encryption and other security best practices to protect it. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain shopping cart functionality
• Remember user preferences
• Analyze Site traffic and usage
• Provide personalized advertising (via third parties)

You can disable cookies via your browser settings, but this may affect some functionality of the Site.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have received such data, please contact us for immediate deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

The Craft Studio
Email: privacy@thecraftstudio.ca
Website: www.thecraftstudio.ca